Книги:Service-Ability. Create a Customer Centric Culture and Achieve Competitive Advantage (Kevin Robson); The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Shep Hyken)
Аудиокниги:В саду под крики ветра (Олег Новгородов); Мародёр (Александр Лаконский)
